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Refund Policy

Refunds may be requested up to 60 days after the date the expense was incurred. A request for refund may be made in person, over the phone, or through email. We will accept written requests for refunds where special circumstances and hardships warrant consideration. Refunds take up to 30 days to process.

A full refund will be made automatically when:

  • Programs are canceled by the Y
  • If cancellation occurs before program start date (excludes summer camp, see camp cancellation information here

A partial refund will be awarded:

  • When participant moves from the Y’s service area
  • Due to medical reasons

Refunds will not be awarded:

  • If you do not use the membership or choose to attend scheduled meetings/sessions/programs
  • After the program has started
  • After the deadline for one-day / one-time programs (Ex. Special event)
  • For late registration fees and deposits
  • For Personal Training
  • For gift cards
Types of refunds:
  • Credit - A credit of the refunded amount will be posted on your YMCA Membership account. These monies must be used within one calendar year.
  • Back to card - If you made payment by credit card, the returned payment will go back on the card. It is your responsibility to notify the YMCA if your card number changes.
  • Refund check - If requested, a refund check may be issued. Checks may take up to 30 days.